25 year guarantee that came up trumps

[Headers]

I try to keep all my receipts especially for things that come with a ‘lifetime’ or long guarantee.
I was washing up a frying pan the other evening and noticed a bit of bubbling in one tiny zone on the pan. After consulting the head chef we agree it should be binned.
In the middle of the night(!) I considered it possible that there was some sort of guarantee on the pan. I found it’s cardboard wrapper which described a 25 year guarantee, but no bill. I searched my Amazon accounts - no luck. I contacted the maker Prestige and asked them if it was still ok to use the pan.

They wrote back and asked me for photos of the pan I suspect to prove it hadn’t been maltreated. Then they asked me to choose a new pan because this one is discontinued. Today they are sending me a new pan.
Result!

[Bayleaf]

Nice one!

[Polarengineer]

careful, you’ll start a pandemic.

[Lori]

Amazing !! Good for you !

[MAD87]

Careful Consumers Unite! Well done!
I have a lifetime guarantee on a kitchen devil knife that I've had for 50+ years, use daily and it shows no signs of wearing out (shouldn't say that). I wonder how many kitchen utensils made today will last as long.

[RobertArthur]

@ Headers, and this happened in 2024, not in 1924 or 1824? Congratulations.

Car maintenance: I used to buy spanners and wring wrenches made by Hazet, Gedore or Stahlwille. In France they prefer garage tools made by FACOM. Also with the promise of a lifetime guarantee. La garantie FACOM. From one of their retired CEOs I understood that people were afraid to bring back broken tools, afraid of being accused of mistreating these precious tools....This company is still in the black.

[Hotrodder]

I try to keep all my receipts especially for things that come with a ‘lifetime’ or long guarantee.
I was washing up a frying pan the other evening and noticed a bit of bubbling in one tiny zone on the pan. After consulting the head chef we agree it should be binned.
In the middle of the night(!) I considered it possible that there was some sort of guarantee on the pan. I found it’s cardboard wrapper which described a 25 year guarantee, but no bill. I searched my Amazon accounts - no luck. I contacted the maker Prestige and asked them if it was still ok to use the pan.

They wrote back and asked me for photos of the pan I suspect to prove it hadn’t been maltreated. Then they asked me to choose a new pan because this one is discontinued. Today they are sending me a new pan.
Result!

I had the same experience with Prestige. One day I noticed a largish "blister" on the copper bottom. Wrote to them and they replaced it without any bother.