Life Certificate

Message

Spardo · #11 Post by **Spardo** » Fri Jan 28, 2022 5:44 pm

I know ours were received because I had to sign for my wife and had 2 phone discussions about authorisation to do so. Both calls were answered within 2 or 3 minutes and I have received, completed and had confirmed the letter applying for my signature to be recognised for her. So much more seamless than I expected.

Sparkle · #12 Post by **Sparkle** » Fri Jan 28, 2022 5:58 pm

I always scan first then email a copy saying original is in the post.

L Austin France · #13 Post by **L Austin France** » Fri Jan 28, 2022 6:17 pm

Sparkle wrote: ↑Fri Jan 28, 2022 5:58 pm I always scan first then email a copy saying original is in the post.

Great idea but where does one find the email address.
I've just looked on the form & accompanying docs my missus received today for her Life Certificate & I can't find one.

L Austin France · #14 Post by **L Austin France** » Fri Jan 28, 2022 6:23 pm

Spardo wrote: ↑Fri Jan 28, 2022 5:44 pm I know ours were received because I had to sign for my wife and had 2 phone discussions about authorisation to do so. Both calls were answered within 2 or 3 minutes and I have received, completed and had confirmed the letter applying for my signature to be recognised for her. So much more seamless than I expected.

Answered within 2 or 3 minutes!
What time of day did you phone?
I've tried all normal working hours but must have hit on drinkies time for 'em all.

elsie · #15 Post by **elsie** » Fri Jan 28, 2022 6:38 pm

L Austin France wrote: ↑Fri Jan 28, 2022 6:17 pm
Sparkle wrote: ↑Fri Jan 28, 2022 5:58 pm I always scan first then email a copy saying original is in the post.
Great idea but where does one find the email address.
I've just looked on the form & accompanying docs my missus received today for her Life Certificate & I can't find one.

There an e-mail form on this page https://secure.dwp.gov.uk/ipc/personal-details

Hotrodder · #16 Post by **Hotrodder** » Fri Jan 28, 2022 7:22 pm

Yes, its a message form. Not an email address that you can use to send a scanned image via.

elsie · #17 Post by **elsie** » Fri Jan 28, 2022 7:47 pm

And if you send an e-mail asking whether they have received your life certificate they will reply from an e-mail address or phone you.
That was what I did last time I needed to contact them. But the e-mail address I have will not be valid any longer as then they were in Newcastle. Now they are in Wolverhampton.

I doubt very much they want to have a system which has to process scanned copies rather than original signed documents as they are much harder to verify.

L Austin France · #18 Post by **L Austin France** » Fri Jan 28, 2022 8:42 pm

Thanks elsie .
Message sent.

hughnique · #19 Post by **hughnique** » Sat Jan 29, 2022 9:34 am

I phoned them and it took a while for an answer, I always request the form in French as it was refused once at the Mairie as they didn't understand what they were signing for being in English

Sparkle · #20 Post by **Sparkle** » Sat Jan 29, 2022 10:07 am

Sorry for the belated response - had to dig out my paperwork! I don't want to confuse anyone here just trying to be hopefully helpful. In June last year when claiming my pension I had to email them (Wolverhampton) several times and received responses from them at this address:

TVP.INTERNATIONALQUERIES@DWP.GOV.UK27

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